Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wooden Aurora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woodenaurora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wear 3 weeks. While the color of the metal remains the same. Very bright and spectacular earrings. The green is a little heavier than the gold color. It is attached with a silicone pad. Very original, I adore them
Unusual! They look great!
Supermooi!! Just like the picture! Very fast delivery!!
Slightly capped on a white background, but still very beautiful
Beautiful and look great quality.
Same as in the photo, chic earrings. Thank you store.
Quality fire. The packing is neat, looks expensive. Themselves are cool, without jambs. Super stylish. Took 2 pairs of different. For some reason, different plugs. Look Super, much more expensive than its cost
Very beautiful. Thank you!
The goods came very quickly, the description corresponds to reality. The earrings are very cool
Earrings are light. It came in a month with the rest of the goods.
As described, love them
Very high quality and beautiful earrings, I did not even expect that they will be so neat. Come quickly.
The product came in wonderful condition and resembles the description and photo perfectly.
Great earrings! Very beautiful and quality! Fast enough delivery!
Got it quick. The quality is better than expected. Looks expensive
Delightful earrings, look unusual and stylish. Made qualitatively, the upper part is more milky than in the store's photo. Well packed.
My wife liked it. Thank you.
Beautiful earrings, do not leave traces on the ears. I thought they would be smaller, and they are enough voluminous.
Cool earrings, ordered 11/11 came already 5/12, well packed
Stylish earrings. Delivered in two weeks.
I'm delighted!!! These earrings are chic. Very similar and not particularly heavy. The colors are very bright and look stylish
Correspond to the description.
I order for the second time, I like it very much.