Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wooden Aurora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woodenaurora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really nice got it for free on fb just messaged them
Awesome, I love it
Awesome
Like the picture, but darker. Arrived on time, but the material not looks great quality.
Ring made of epoxy resin with imitation of wood. It looks very good, if you take into account the price question. Inside the ring there are pieces of gold/silver sheet and film colored in the form of wood. The parcel was received in 20 days. Product and store recommend!
Really love the ring, the size fits well and its as same as in the picture.
Excellent quality! I love them)))) I recommend!
Good quality, the size is the same.
Very nice design and also smooth. It is very very light weight, but that's to be expected from a resin ring. The wood is just design, no real wood in the ring. I love it and highly recommend
Quality słabsza than I wydawała. Fast shipment. Extra Large this 21
All ok thanks a lot to description excellent store recommended
Great, as in the picture. The inside measurement is 1,9 cm to description for size 8,5. Delivery time super, arrived in Italy in just 2 weeks!
Mysterious, beautiful
Super! Recommend
Très belle taille nickel quand on se fit au tableau
слюда, вроде, настоящая, блестит и переливается на свету, а вот на счёт дерева меня терзают смутные сомнения..
it is made of acrylic or molded with plastic
ок
Thank you this is ring beautiful.
Thank you this is ring beautiful.
Не угадала с размером, большое. А так очень красивое
No está muy bien hecho. Las flores no se ven bien con el papel plata.
arrived fast. no damage whatsoever. finally managed to nail the finger size! I wish the wooden parts would feel more wooden, but they're also covered in the same lacker thus it feels very plastic'y. But its still very pretty
looks just like the photos
Very pretty but the wood part is darker than expected and took longer than all the other items I ordered to arrive (it took like a month and a half to get here I believe)