Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wooden Aurora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woodenaurora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've bought discounted and can't be happier with a purchase
my friend is so delighted with ! This is the most terrific thing ever! me and my buddy would recommend this offer. It was handed over so fast, the anticipated delivery was about later and it came quicker than in ten days after purchasing it! surreally enthusiastic with the purchase and with the customer service. And this item, topped my expectations for theexpenses.
Fast and perfect!
it's lovely ! just as described
I got my order in a couple of weeks and I couldn't be happier! It turned to be extremely qualitative. I had never noted something like this by that time. I'm so lucky I laid eyes on it though, because it is marvelous! Now this is maybe my number 1 item and greatest surprise that I have had from shopping in webstores. If I could estimate this good more than 5 stars, I would. I'm confident I'll continue to admire it.
Thanks to the seller! Now i don't have to be worried where to buy online
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
Everything is good. Store is very attentive :) Thank you!
discount for is a great. i'm going to order it again as i was extremely satisfied with the purchase the last time
Thank you for fast shipment and delivery! I really recommend this and store~
Absolutely amazing, 100% recommend for everyone!
I love it!! really good! My first time buying and of course will buy again~ i recommend!
pretty and durable, thanks!
Quality is cool!!! Will buy more from this shop.
met all my expectations. looks great!
Excellent quality. Package arrived in good condition. Good work!
it's always cool to get a new without any additional expenses. thanks for the free shipping!
Thankfully, this store offers best so far
This is amazing. I think I will order another one
the quality of is astounding
I'm really satisfied with the decision to buy online from this store. Thanks to the seller!
Buying online has never been more satisfying. Terrific store!
It's safe to say it's the cheapest online. The store is my hero!
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Thank you for great and fast shipping! `ll order again from this store!