Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wooden Aurora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woodenaurora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received as described. Very good quality
It's safe to say it's the cheapest online. The store is my hero!
nice and in good condition...thank you...
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
happy with the :-)
perfect ! recommend!
This is possibly one of the best, if not the first-class deals of thisbrand I have ever had the privilege to use. I am convinced it is a good gain. It got in the post prior to what was it was predicted and saved me a lot of hassle, since I needed it without delay. I was insanely content with the customer service. I item itself, have not spotted any criteria todiscommend. literally recommend.
This store has just the best offers for sale!
I made some of the best savings by purchasing - here it's offered with a solid discount
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
Thank You Very Much. Very cool. Color as the photo.
Good quality , exactly as described, recommend this store.
Thank you! Received exactly as in the description.
is a great purchase. I'm glad I bought it here.
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
great , top service!
The store offers the cheapest price for . awesome deal!
That's such a cheap ! Glad to find it online
Thank you soo much!! Quality really good! I'll give this store 5 stars.
excellent quality, i am super glad
met all my expectations. looks great!
Perfect! Everything was fine
Great quality product! The communication with the store was very good, I recommend!!!