Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wooden Aurora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woodenaurora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in good condition. Beautiful color!
Everything is fine, delivery fast, quality on top
Good quality material. Product arrived within estimated time. Thanks!
Excellent quality, reallllllly satisfied. would recommend
Thanks for the goods. It's perfect!
Super, very nice item... Fast delivery.
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Fast shipping, quality nice
good quality of my new . i was a bit worried but it's fine.
Thank you SO MUCH! For my more than modest budget, was exactly what I've been looking for!
very good! Thank you!
Resonably priced item with a nice quality. Check out the webstore!
totally lived up to my expectations. superb store
Perfect! This in good condition and it is very cool
Thank you for fast shipment and delivery! I really recommend this and store~
Thanks a lot to store!!
As described. was well packed. Great customer service.
Low priced is what i was looking for, great store!
This is apparently one of the best, if not the most awesome products of thiscategory I have ever had the joy to use. I am sure it is a good bargain. It was delivered earlier than it was predicted and saved me a lot of hassle, since I needed it urgently. I was surreally thankful with the customer service. I approve itself, have not noticed any reasons tobe annoyed about. completely recommend.
it's lovely ! just as described
Thank you for great and fast shipping! `ll order again from this store!
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
just the right one for me
superb quality! recommend this
is really good! very fast delivery! I really like it!